Terms & conditions
Rules for using the site and purchasing from 3D Models Shop.
1. Subject
These Terms & Conditions govern the relationship between 3D Models Shop (hereinafter "the Store") and users of the site when purchasing goods and digital content. By using the site or placing an order the user agrees to these terms.
2. Definitions
- User — a natural or legal person who visits the site and/or places an order.
- Goods — a physical product (a printed and optionally painted 3D model).
- Digital content — STL files and other digital files for 3D printing.
3. Registration and ordering
Placing an order may require registering a user account with a valid email address. The user is obliged to provide accurate and up-to-date information and is responsible for safeguarding access to their account.
An order is considered accepted once a confirmation has been sent to the email address provided by the user.
4. Prices and payment
All prices shown are in Bulgarian leva (BGN), with VAT included, unless explicitly stated otherwise. Shipping costs are charged additionally and shown during the checkout step.
Payment is made through the payment methods offered on the site (bank card, cash on delivery depending on the type of goods, etc.). The Store does not store payment instrument data — card payments are processed by a licensed payment service provider.
5. Shipping
Shipping is carried out under the conditions described in the Shipping policy.
6. Right of withdrawal and complaints
The user's rights regarding returns and complaints are described in the Returns & complaints policy. The right of withdrawal does not apply to digital content whose performance has begun with the user's express consent (art. 57(13) CPA).
7. Intellectual property
All STL files, designs, images and texts published on the site are subject to copyright and are owned by their respective authors or by the Store. By purchasing digital content the user acquires a non-exclusive, non-transferable license for personal, non-commercial use.
Without the express written consent of the rights holder it is forbidden to:
- resell, share or distribute the purchased files;
- use the models for mass production for commercial purposes;
- upload the files to other online platforms or repositories.
8. Liability
The Store is not liable for the results of 3D printing the purchased STL files on the user's own equipment, as the final quality depends on the printer, material and settings used. The recommended settings indicated for a model are advisory.
The Store is not liable for damages arising from improper use of printed products, in particular when they are used for purposes other than decorative or collector use.
9. Personal data
Processing of personal data is carried out under the Privacy policy.
10. Changes
The Store reserves the right to amend these Terms & Conditions at any time. Changes take effect from the moment they are published on the site. Orders already placed are governed by the terms in force at the time of their confirmation.
11. Applicable law and dispute resolution
For all matters not regulated by these Terms & Conditions, the current Bulgarian legislation applies. Disputes between the parties are resolved through negotiation, and where this is not possible — by the competent Bulgarian court.
You have the right to file a complaint with the Bulgarian Consumer Protection Commission (CPC) or to use the European online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr.